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The Best And The Worst Airlines In The World

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We Asked 5 AI Which Ones Are The Best And Worst Companies To Fly With And Here Are The Results

There is a long list of articles, blog posts,ratings and listings related to which airlines are considered “best” and “worst” . Surely there are various criteria for brands in the airline sector too.

Contents
We Asked 5 AI Which Ones Are The Best And Worst Companies To Fly With And Here Are The ResultsGemini AITen of the Best Airlines according to Customer Reviews:Ten of the Worst Airlines according to Customer Reviews:ChatGPTBest Airlines Worldwide (Based on Customer Reviews)Worst Airlines Worldwide (Based on Customer Reviews)Claude AIBest Airlines:Worst Airlines:Citations:PerplexityThe Best Airlines:The Worst Airlines:MS Bing CopilotBest International Airlines (2023):Worst International Airlines (2023):Summary of Research

Without specifying some of the unknowns (understand “criteria”), we asked five of the most popular AI generative chatbots the same question, and below you can see what we got as an answer from each one of them.

Gemini AI

Below is what Gemini AI replied. Bear in mind that number in brackets means score. For example, 8.38/10 means “8.38 scores out of 10”.

Ten of the Best Airlines according to Customer Reviews:

  1. Qatar Airways: Consistently ranks high in customer satisfaction and service quality. (AirHelp Score 2023: 8.38/10)
  2. Singapore Airlines: Renowned for its luxurious cabins and exceptional in-flight experience. (Skytrax World Airline Awards 2023: Winner)
  3. ANA All Nippon Airways: Offers a high level of service and comfort, especially on long-haul flights. (Tripadvisor Travelers’ Choice Awards 2023: Best Major Airline in Asia)
  4. Emirates: Known for its extensive route network and modern fleet of aircraft. (AirlineRatings.com 2023: 7-Star Airline)
  5. Japan Airlines: Offers a unique cultural experience with a focus on Japanese hospitality. (Skytrax World Airline Awards 2023: Top 10)
  6. Turkish Airlines: Provides excellent value for money and a wide range of destinations. (Skytrax World Airline Awards 2023: Top 10)
  7. Cathay Pacific: Offers a comfortable flying experience with a focus on Asian cuisine. (Skytrax World Airline Awards 2023: Top 10)
  8. EVA Air: Renowned for its themed flights and family-friendly amenities. (Tripadvisor Travelers’ Choice Awards 2023: Best Major Airline in Asia)
  9. Qantas Airways: Offers a reliable and comfortable flying experience with a focus on Australian hospitality. (AirlineRatings.com 2023: 7-Star Airline)
  10. Swiss International Air Lines: Offers a high level of service and efficiency, especially on European routes. (Skytrax World Airline Awards 2023: Top 10)

Ten of the Worst Airlines according to Customer Reviews:

  1. Spirit Airlines: Frequently criticized for its extra fees and lack of customer service. (AirHelp Score 2023: 5.07/10)
  2. Ryanair: Known for its low fares but often receives negative feedback for its strict baggage policies and additional charges. (Which? Consumer survey 2023: Bottom 10)
  3. Wizz Air: Another low-cost carrier that is often criticized for its hidden fees and poor customer service. (Which? Consumer survey 2023: Bottom 10)
  4. Norwegian Air International: Has faced financial difficulties and customer complaints about flight cancellations and delays. (AirHelp Score 2023: 5.68/10)
  5. Vueling Airlines: A Spanish low-cost carrier that receives mixed reviews, with some customers complaining about cramped seating and delays. (Which? Consumer survey 2023: Bottom 10)
  6. EasyJet: Another European low-cost carrier with mixed reviews, often criticized for its baggage fees and customer service. (Which? Consumer survey 2023: Bottom 10)
  7. British Airways: While it offers a premium experience, it has also faced criticism for its high fares and recent strikes. (Which? Consumer survey 2023: Bottom 10)
  8. American Airlines: The largest airline in the world, but often criticized for its customer service and frequent delays. (AirHelp Score 2023: 6.05/10)
  9. United Airlines: Has faced negative publicity in recent years due to several incidents involving customer service issues. (AirHelp Score 2023: 5.62/10)
  10. Frontier Airlines: Another U.S.-based low-cost carrier known for its extra fees and limited amenities. (AirHelp Score 2023: 5.53/10)

Please note: These rankings are based on various customer reviews and surveys, and individual experiences may vary.

Close-up of a ChatGPT logo on a card with a blurred black and white geometric background.

ChatGPT

This is what Chat GPT replied.We used same prompt but a plugin for browsing online (to ensure more accurate answer).

Best Airlines Worldwide (Based on Customer Reviews)

  1. Singapore Airlines
  2. Qatar Airways
  3. ANA All Nippon Airways
  4. Emirates
  5. Japan Airlines
  6. Cathay Pacific
  7. EVA Air
  8. Qantas
  9. Hainan Airlines
  10. Swiss International Air Lines

Worst Airlines Worldwide (Based on Customer Reviews)

  1. Ryanair
    • Frequent complaints about customer service and hidden fees.
    • Source: Which? Travel Survey 2023.
    • https://www.which.co.uk/
  2. EasyJet
  3. Spirit Airlines
  4. Frontier Airlines
  5. American Airlines
    • Criticized for unreliable service and baggage issues.
    • Source: J.D. Power North America Airline Satisfaction Study 2023.
    • https://www.jdpower.com/
  6. United Airlines
  7. Vueling Airlines
  8. TAP Air Portugal
  9. Allegiant Air
  10. Aeroflot
Robot hand typing on laptop, blending technology and human tools seamlessly.

Claude AI

Here are ten of “the best” and ten of “the worst” airline companies as per customers worldwide, along with citations:

Best Airlines:

  1. Singapore Airlines [1][2]
  2. Qatar Airways [1][2]
  3. ANA (All Nippon Airways) [1][2]
  4. Emirates [1][2]
  5. Japan Airlines [1][2]
  6. Cathay Pacific [1][2]
  7. EVA Air [1][2]
  8. Qantas [1][2]
  9. Lufthansa [1][2]
  10. Thai Airways [1][2]

Worst Airlines:

  1. Ryanair [3][4]
  2. EasyJet [3][4]
  3. Pakistan International Airlines [5][6]
  4. Air Koryo (North Korea) [5][7]
  5. Lion Air [5][8]
  6. Turkmenistan Airlines [5][9]
  7. Scat Airlines (Kazakhstan) [5][10]
  8. Onur Air (Turkey) [5][11]
  9. Spirit Airlines [4][12]
  10. Frontier Airlines [4][12]

Citations:

  1. Skytrax World Airline Awards 2022. https://www.worldairlineawards.com/
  2. TripAdvisor Travelers’ Choice Awards 2022: Airlines. https://www.tripadvisor.com/TravelersChoice-Airlines
  3. Which.co.uk. (2020). Ryanair and Easyjet worst airlines for customer service. https://www.which.co.uk/news/2020/12/ryanair-and-easyjet-worst-airlines-for-customer-service/
  4. Elliott Advocacy. (2021). These are the worst airlines for customer service. https://www.elliott.org/blog/these-are-the-worst-airlines-for-customer-service/
  5. AirHelp.com. (2019). AirHelp Score 2019: Global Airlines Ranking. https://www.airhelp.com/en/airhelp-score/global-airline-ranking/
  6. Dawn. (2019). PIA among world’s worst airlines for customer satisfaction. https://www.dawn.com/news/1463851
  7. The Telegraph. (2017). North Korea’s Air Koryo: The world’s worst airline? https://www.telegraph.co.uk/travel/news/air-koryo-north-korea-worst-airline/
  8. The Jakarta Post. (2016). Lion Air named Asia’s most punctual airline. https://www.thejakartapost.com/news/2016/09/08/lion-air-named-asias-most-punctual-airline.html
  9. Reuters. (2019). Turkmenistan Airlines suspended from EU operations. https://www.reuters.com/article/us-turkmenistan-airlines-idUSKCN1PQ4X6
  10. AirlineRatings.com. (2021). SCAT Airlines Safety Rating. https://www.airlineratings.com/ratings/scat-airlines/
  11. CAA. (2020). Latest UK Civil Aviation Authority review rates Onur Air below the required safety standards. https://www.caa.co.uk/News/Latest-UK-Civil-Aviation-Authority-review-rates-Onur-Air-below-the-required-safety-standards/
  12. Investopedia. (2022). The Worst Airlines of 2021-2022. https://www.investopedia.com/worst-airlines-5217701

Note: The rankings and evaluations may have changed since August 2023, and the list is based on the information available at that time.

Airport sign guides travelers to departures and arrivals with elevator and suitcase symbols.

Perplexity

Here are the lists of “the best” and “the worst” airline companies as per customers worldwide, based on the provided search results:

The Best Airlines:

  1. Qatar Airways – Known for its high ratings in service quality, claims processing, and on-time performance[1].
  2. American Airlines – Scores highly in claims processing and quality of service, with a generous reimbursement policy for delayed baggage[1].
  3. Aeromexico – Excels in claims processing and quality of service, with a focus on fair treatment of passengers[1].
  4. SAS Scandinavian Airlines – Offers free coffee and tea, well-priced youth tickets, and deeply discounted children’s fares, along with complimentary newspapers and magazines[1].
  5. Qantas – Commits to reducing waste and removing single-use plastics from its flights and lounges[1].
  6. LATAM Airlines – Receives high marks for its onboard products, including seats, planes, and food and beverages, as well as the quality of cabin staff[1].
  7. WestJet – Improves in on-time performance and offers reasonable fares with a free checked piece of luggage[1].
  8. Luxair – Offers reasonable fares with a free checked piece of luggage and good service during short journeys[1].
  9. Austrian Airlines – Performs well in on-time performance, service quality, and claim processing, despite a slight drop in ranking[1].
  10. Emirates – Offers a robust in-flight wine program and a high-quality overall service experience[1].

The Worst Airlines:

  1. Viva Air Colombia – Receives an overall airline index of 3.4 out of 10, with low scores in staff service, meals, seat comfort, and entertainment[3].
  2. VivaAerobus – Scores poorly in meals, seat comfort, and in-flight entertainment, with passengers having to pay for food and beverages[3].
  3. Ukraine International Airlines – Has a high number of complaints and low scores in in-flight entertainment and staff service[3].
  4. TAP – Has a high number of complaints and low scores in staff service and in-flight entertainment[3].
  5. Gol Airlines – Lacks in-flight entertainment, which contributed to its ranking as one of the worst airlines[3].
  6. Volaris – Has a low maximum baggage allowance and a high number of complaints[3].
  7. Ryanair – Consistently receives low customer scores and star ratings, with poor punctuality and last-minute cancellation statistics[2].
  8. Wizz Air – Has poor punctuality and last-minute cancellation statistics, with low scores in boarding, seat comfort, and cabin environment[2].
  9. TUI – Has a low punctuality rate and unspectacular star ratings for boarding, seat comfort, cabin environment, and value for money[2].
  10. Jet2 – Has a low punctuality rate and unspectacular star ratings for boarding, cabin environment, and value for money[2].

Please note that these rankings are based on specific criteria and may not reflect the full range of customer experiences with these airlines.

Citations:
[1] https://www.rd.com/list/best-airlines-for-customer-service/
[2] https://www.which.co.uk/reviews/airlines/article/best-and-worst-budget-airlines-aaCmL0z5emGG
[3] https://www.fodors.com/news/photos/the-10-worst-airlines-in-the-world
[4] https://www.explore.com/1493786/airlines-with-best-customer-service/
[5] https://www.jagranjosh.com/general-knowledge/which-are-the-best-airlines-in-the-world-1709560691-1
[6] https://www.reddit.com/r/AirlinesManagerTycoon/comments/dhlkaj/can_someone_please_help_me_understand_ancillary/
[7] https://finance.yahoo.com/news/worst-best-airlines-revealed-082407178.html
[8] https://www.airlinequality.com/airline-reviews/air-europa/
[9] https://www.trustpilot.com/review/w2fly.es
[10] https://www.which.co.uk/reviews/airlines/article/best-and-worst-airlines-a5EhC8N851et
[11] https://www.cntraveler.com/galleries/2015-10-07/top-international-airlines-readers-choice-awards
[12] https://bestdiplomats.org/top-airlines-in-uk/
[13] https://www.reddit.com/r/digitalnomad/comments/1aufqvs/what_is_the_worst_airline_you_have_ever_flown_on/
[14] https://y20india.in/best-airlines-in-the-world-2024/
[15] https://www.worldairlineawards.com/worlds-top-10-airlines-2023/
[16] https://www.airhelp.com/en-int/airhelp-score/airline-ranking/
[17] https://moneywise.com/life/travel/the-top-10-best-and-worst-airlines
[18] https://www.tripadvisor.com/ShowUserReviews-g1-d12665310-r557155028-LEVEL-World.html
[19] https://www.surinenglish.com/spain/the-best-and-worst-airlines-rated-flight-20230421181729-nt.html
[20] https://www.researchgate.net/publication/378581386_A_Review_of_Literature_On_Service_Quality_Safety_Perception_and_Customer_Satisfaction_in_the_Airline_Industry

Airport Terminal Couple Traveling

MS Bing Copilot

Here’s the updated list of best and worst international airlines based on various factors:

Best International Airlines (2023):

  1. Japan Airlines (8.28/10) – Known for its excellent in-flight experience and low flight cancellation rate.
  2. Singapore Airlines (7.63) – Offers quality service and reliability.
  3. Qatar Airways (7.5) – Renowned for its premium services.
  4. Korean Air (7.19) – Provides a comfortable travel experience.
  5. Vistara (6.43) – An Indian airline with positive passenger feedback.
  6. All Nippon Airways (6.23) – A reliable choice for travelers.
  7. Ethiopian Airlines (5.99) – A major African carrier.
  8. Air India (5.40) – Offers competitive services.
  9. Azul Airlines (5.25) – A Brazilian airline.
  10. Emirates (5.16) / Vietnam Airlines (5.16) – Both provide decent services.

Worst International Airlines (2023):

  1. Wings Air (0.37/10) – Indonesian airline with low scores across the board.
  2. Lion Air (0.61) – Another Indonesian airline known for delays and cancellations.
  3. Jetstar Airways (0.94) – Struggles with reliability.
  4. flydubai (1) – A budget airline with mixed reviews.
  5. VivaAerobus (1.18) – Mexican airline with room for improvement.
  6. Wizz Air (1.31) – European low-cost carrier.
  7. Ryanair (1.63) – Known for its no-frills approach.
  8. WestJet (1.66) – Canadian airline with some issues.
  9. Vueling Airlines (1.96) – Spanish carrier with room for improvement.
  10. Air Canada (2.11) / Volaris (2.11) – Both have areas to address.

Keep in mind that rankings can vary based on different sources and criteria. For more comprehensive ratings, you can also check the Skytrax World Airline Star Rating program, which evaluates airline product and service standards globally. Additionally, Hawaiian Airlines was considered the most reliable in 2021, with over 90% of its flights arriving on time.

Hand holding a phone with a finger selecting a five-star rating.

Summary of Research

The rankings of best and worst airlines vary depending on the source and criteria used.

However, you probably have spotted that some trends emerge:

  • Best Airlines: Qatar Airways and Singapore Airlines consistently appear at the top of multiple lists, praised for their service, comfort, and overall experience. ANA All Nippon Airways, Emirates, and Japan Airlines also frequently rank highly, known for their reliability, service, and unique cultural touches.
  • Worst Airlines: Low-cost carriers like Ryanair, Wizz Air, Spirit Airlines, and Frontier Airlines often appear on “worst” lists due to complaints about extra fees, poor customer service, and lack of amenities. Some other airlines like Norwegian Air International and Vueling Airlines are criticized for delays and cancellations.

Top 3 Best Airlines (based on multiple sources):

  1. Qatar Airways: Praised for consistently high customer satisfaction and service quality.
  2. Singapore Airlines: Renowned for luxury and exceptional in-flight experience.
  3. ANA All Nippon Airways: Offers high levels of service and comfort, especially on long-haul flights.

Top 3 Worst Airlines (based on multiple sources):

  1. Ryanair: Criticized for strict baggage policies, extra fees, and poor customer service.
  2. Wizz Air: Also criticized for hidden fees and poor customer service.
  3. Spirit Airlines: Frequently cited for extra fees and lack of customer service.

Research Sources:

  • AirHelp Score 2023: Measures airline quality based on on-time performance, service quality, and claim processing.
  • Skytrax World Airline Awards: Based on passenger surveys and ratings of airline products and services.
  • Tripadvisor Travelers’ Choice Awards: Recognizes airlines based on traveler reviews and ratings.
  • AirlineRatings.com: Rates airlines based on safety, product offerings, and fleet age.
  • Which? Consumer Survey: A UK-based consumer organization that surveys travelers about their experiences with airlines.

A disclaimer : At the end it is important to note that individual experiences may vary, and these rankings should be used as a general guide rather than a definitive judgment of any airline.

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